Policies & Services
Patrons with Accessability Needs
Find out about our ADA accessibility here or call our Box Office at 480-644-6500.
Theaters
Food and beverage are not allowed in the theaters, however bottled water is permitted.
No cameras or recording devices are allowed in the theaters.
Ticket Fees and Taxes
The Facility Restoration Fee and State of Arizona sales tax are included in all ticket prices for Mesa Arts Center produced and presented events. Service charges and delivery charges also apply.
Facility Restoration Fees:
Ticket price $0-10 = $1 per ticket fee
Ticket price $10.01+ = $2 per ticket fee
Service Charge Fees:
$0 fee for walk-up purchase or subscription order
Ticket price $0-29.99 = $2.50 per ticket for internet, mail, fax, phone orders
Ticket price $30- $44.99 = $3.00 per ticket for internet, mail, fax, phone orders
Ticket price $45 += $3.50 per ticket for internet, mail, fax, phone order
Delivery Charge Fees:
$0 fee for walk-up, print-at-home, email delivery
$2.50 fee for will call
$3.00 fee per order for mail delivery
$10 per order for subscription order
Exchange Fee:
$2.00 fee per ticket
State of Arizona Sales Tax:
6.3% for Mesa Arts Center productions
8.05% for-profit rental companie
Refunds and Cancellations
There are no refunds on tickets unless an event is cancelled and not replaced. Refunds are made to the original purchaser. All artists, dates, times and programs are subject to change without prior notice. If and when this occurs, Mesa Arts Center makes every effort to contact patrons to advise them of the change.
Exchanges
Member Circle patrons have the privilege of exchanging tickets for another performance within the same season. Member Circle patrons may return their tickets no later than 48 hours prior to a performance and select a new event within the same season for a $2 ticket exchange fee.
Lost Tickets
Mesa Arts Center Box Office can reprint lost tickets at no charge. Tickets can be issued to the original purchaser with valid ID. Tickets will be kept at will call for you to pick up.
Tickets for Children
Regardless of age, everyone must have a ticket, sit in a seat, and be able to sit quietly throughout the performance. Some performances are not recommended for children under specified ages. Please consult the individual producers and presenters of Mesa Arts Center events.
Group Sales
Mesa Arts Center offers a 10% discount on ticket prices for groups of 20-49 and 15% discount for groups of 50 or more for Mesa Arts Center-sponsored events (Performing Live and Stageworks). Please call our Group Sales Coordinator at 480-644-6504.
Services
The Mesa Arts Center Box Office provides a wide range of services. If you have a question or need that is not listed, please contact us at 480-644-6500.
